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Resources

Customer Marketing Playbook

Turn customer success into your most powerful growth engine by activating advocacy, proof, and real-world outcomes.

 

Leverage this playbook to:

  • Build a customer-led growth strategy grounded in adoption and value

  • Turn satisfied customers into trusted advocates and storytellers

  • Embed customer proof across launches, campaigns, and GTM motions

  • Scale advocacy to drive pipeline, retention, and expansion

  • Align Product, Sales, Marketing, and Customer Success around a shared customer narrative

  • Measure and prove the revenue impact of customer marketing

This playbook provides the frameworks, lifecycle maps, and operating models needed to move from one-off customer stories to a scalable, customer-activated growth engine.

Product Marketing Playbook

Build strategic alignment across product, sales, and customer success by turning insight into action.

 

Leverage this playbook to:

  • Craft messaging that connects with your audience

  • Translate insights into differentiated positioning

  • Achieve sustainable competitive advantage

  • Drive scalable go-to-market (GTM) strategies

  • Prove and amplify product marketing’s impact
     

Featured Templates

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Business Case Template

Outline market opportunity, GTM approach, and financial impact to justify and guide new products or initiatives.

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Case Study Reference Guide

Systematically collect, create, and use customer advocacy assets that drive conversions.

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GTM Planning Worksheet

Capture essential go-to-market inputs to align product and PMM teams for a successful new product launch.

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Competitive Guide

Enable cross-functional teams to gather, analyze, and deliver actionable insights on competitors.

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Product Messaging Guide 

Define and articulate a product’s value through clear positioning, messaging, and proof points.

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Global Campaign Template 

Align global marketing campaign objectives, content, and execution to drive greater consistency and impact.

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 © 2025 ANGELA TROCCOLI

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