My take on marketing, leadership, and AI

Most business failures aren’t caused by a lack of data. They’re caused by a lack of listening. Across industries and decades, the same pattern shows up again and again. Companies have access to customer signals—research, feedback, behavior, even internal warnings—but they discount, delay, or misinterpret what those signals are telling them. Not because the data isn’t there, but because it conflicts with existing incentives, beliefs, or success models.

One of the most common mistakes I see in marketing isn’t execution. It’s playing the wrong game. What do I mean by that? We often talk about marketing like it’s a single discipline with universal best practices. In reality, especially in the world of B2B, there are two very different approaches at play—and confusing them leads to wasted spend, frustrated teams, and disappointing results.